Recent Posts

National Hurricane Preparedness Week

5/6/2019 (Permalink)

According to the National Oceanic and Atmospheric Administration or NOAA, the Atlantic hurricane season is right around the corner.  It typically runs from June 1 through November 30 but there is nothing magical about these dates, tropical cyclones can appear almost anytime. 

This season’s forecast was released today by The Weather Company, an IBM Business. The outlook calls for a total of 14 named storms, seven hurricanes and three major hurricanes.

National Hurricane Preparedness Week is the perfect time to  talk about hurricanes.  Although the friends and neighbors of SERVPRO of North Morris County reside approximately 50 miles from the Atlantic Coast, a typical hurricane can be up to 300 miles wide.  Many of us remember the devastation along the coast from Hurricanes Sandy and Irene.  Although we don’t have to worry about storm surge in North Morris County, the damage here from these storms was caused by sustained high winds, super cells and flooding. 

It’s never too early to be prepared!  Take some time this week, before hurricane season, to make a plan!

For a personalized Emergency Ready Plan (ERP) for your business, call SERVPRO of North Morris County at 973-983-5657.

For additional resources, visit the National Weather Service website:  https://www.weather.gov/wrn/hurricane-preparedness

To visit FEMA’s Make a Plan site: https://www.ready.gov/make-a-plan

Drying Is A Science

5/1/2019 (Permalink)

Did you know there is actually a science behind the process of drying? The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, our team is trained in the science of drying and will follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, SERVPRO of North Morris County will:

- Inspect the building to detect every component that is wet, to help prevent secondary damage from happening. 

- Measure how much moisture is in wet materials and monitor whether the materials are drying properly.

-Speed up Mother Nature by using professional drying equipment.

What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium.

When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out.

For this reason, our team has been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. We also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

The bottom line? SERVPRO of North Morris County has the training and equipment to help make it “Like it never even happened.” 

The Process

5/1/2019 (Permalink)

The Water Damage Restoration Process

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (973) 983-5657

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

May 4th is Wildfire Community Preparedness Day

4/23/2019 (Permalink)

In 2018, there were 55,911 wildfires in the U.S., which burned 8.6 million acres, according to the Insurance Information Institute. Nearly 90% of wildfires are caused by humans.

Northwestern NJ is home to densely wooded forests and heavily wooded communities and neighborhoods.  It’s what gives our area natural beauty and makes it a peaceful and charming place to live.  Living amidst this source of natural beauty, we must also be aware of its dangers, specifically the danger of wildfires that can spread quickly and without warning.  At the end of March this year, over 16 square miles were burned as a result of a wildfire in the Pine Barrens in Southern NJ.  Although the rapid and pro-active response by the NJ Forest Fire Service prevented loss of homes and businesses, the result could have been much worse. 

Just as in any type of community disaster or emergency, preparedness is the key to preventing loss of life and property.

Help reduce our community’s wildfire risk by participating in a local event for Wildfire Community Preparedness Day. To see a project map to locate local events visit https://www.nfpa.org/Public-Education/Campaigns/National-Wildfire-Community-Preparedness-Day

For additional information and Wildfire Safety Tips, visit: https://www.nfpa.org/Public-Education/By-topic/Wildfire/Wildfire-safety-tips

Springtime Storms and Sump Pump Failure

4/23/2019 (Permalink)

Heavy rainfall from a Spring Nor’Easter is soaking your property.  The sump pump is working overtime and the water is draining out, away from the house.  Check.  The winds pick up speed and the next thing you know, the lights go out!  Fantastic! 

Unless your sump pump is backed up by a battery or generator, it will not pump water out from under your foundation when there is a power outage.  Without the pump operating, you may experience water seeping into your basement through the foundation.  No problem, you think.  I have homeowner’s insurance, that will cover it, you reason to yourself.  Not necessarily.

At SERVPRO of North Morris County, we have been called by countless neighbors and friends who have experienced water intrusion into their home due to sump pump failure.  After assessing the damage and speaking with their insurance company, we have had to break the bad news to them that this situation is not considered a covered loss and they will have to pay for it out-of-pocket! 

Homeowners insurance typically does not cover seepage or any other water emergency that is caused by nature unless you have a flood policy or a rider for your sump pump.  There is a dollar-value limit on this coverage.  Don’t be caught unaware.  Check your policy and make the necessary adjustments.

Sump pump owners beware!  If you have a back-up plan in case of a power outage, good for you!  If not, it would serve you well to remedy that now, before disaster strikes.  Being ready for a storm emergency brings peace of mind. 

Water Damage - What NOT To Do

4/22/2019 (Permalink)

Sometimes in a situation, it is just as important to know what NOT to do as it is what you should do.

For example, in a water damage situation You should not enter a room with standing water where electrical shock hazards may exist. If there are electrical outlets, switches, circuit breakers or electrical equipment exposed to water, this is an area to avoid.

You should not leave books, newspapers or magazines on wet carpets or floors since they could cause staining. The same could be said for oriental or other colored area rugs on wall-to-wall carpeting.

Do not use televisions or other appliances while standing on wet carpets or floors, especially wet concrete floors.

Do not turn on ceiling fans if the ceiling is wet or sagging from retained water.

It is important to know what to do in these situations, but just as important what NOT to do

Contaminated Water - The Do's & Don'ts

4/22/2019 (Permalink)

When it comes to "contaminated" water, such as sewage, there are things you should do and things you should not. It is important to remember the high bacteria level could cause a health image.

The number one thing to remember is you want to avoid direct contact with the water.  This and any contents affected by the water.

If you do make contact with contamination, make sure you wash your hands immediately.

Things you should avoid in this scenario include walking through and spreading the contaminated water by tracking into unaffected places.

Also, turn off the HVAC system if possible if there is the possibility of spreading the germs. Do not use household fans to dry the affected area.

SERVPRO of North Morris County wants you to stay as safe as possible until help arrives

Do You Have Dirty Ducts?

4/11/2019 (Permalink)

Did you know your ventilation
system is often the biggest
culprit in poor indoor air
quality? Inspecting the ductwork in
your facility or home should be a high
priority. In most cases, the HVAC
system has been operating for some time
without much attention. Dirty ducts can
circulate odors, contaminants such as
mold and irritating dust throughout
your building or home.


A routine part of our
service is inspecting the heating,
ventilation and air conditioning unit
(HVAC). Keeping the HVAC and
ductwork clean can potentially extend
the life-span of the equipment by
allowing it to operate at peak condition,
which may help save you money. Duct
cleaning may not always be necessary.
We will inspect your HVAC system and
ductwork and make recommendations
about the best way to address any indoor
air quality concerns. This inspection can
help save you money and provide peace
of mind on the health of your HVAC
system and ductwork.
In some circumstances, such as after a
fire, smoke or suspected mold growth,
duct cleaning becomes an essential part
of the cleanup process. In these cases,
your we can often restore the HVAC system and
ductwork to pre-damage condition.
If you have a fuel-burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected
for proper functioning and be serviced
before each heating season to protect
against carbon monoxide poisoning.
The SERVPRO® Duct Cleaning
System is proven and cost-efficient.
Unlike the majority of duct cleaning
services, we a portable ventilation
and air duct cleaning system to
examine ductwork and make a clean
sweep, removing years of dust and
grime.

-The process begins by using
patented equipment, including a
roto-scraper, which automatically
adapts to the duct’s shape and
diameter while traveling through
the duct, removing debris and filth
before vacuuming begins.
-Next, a powerful push-pull air
delivery and collection system
transfers the debris from the
ducting to a 16-gallon container.
-Air is filtered through a HEPA
filtration system, removing 99.97
percent of the particles in the
airstream. HEPA filters capture
debris and keep the indoor
environment clean.
-As an optional process, a sealant or
coating product may be sprayed to
address odor or microbial concerns.
-Filters will either be cleaned or
replaced to remove odor and
dirt.


For more information on duct
cleaning, or to schedule an appointment,
contact us today.

Real Praise from Real Customers

3/25/2019 (Permalink)

“I cannot thank SERVPRO of North Morris County (Rockaway) enough for the fantastic job they did! My house had several pipes burst while I was away, and the entire house was a mess! They came out quickly, worked with me on all information, and performed everything in a professional manner. Like most people who need SERVPRO, this was a very difficult time for us - and SERVPRO helped ease the pain a bit. 

Leon was ABSOLUTELY FANTASTIC! He was professional, courteous, prompt and empathetic. He kept me posted 7 days a week on status of job and made the whole difficult situation better. Thank you very much SERVPRO of North Morris County- but especially Leon, for the incredibly professional and good job you guys did! HIGHLY HIGHLY RECOMMEND! “

-Mary Beth, Rockaway

“My 2nd Floor Laundry hose failed and flooded my downstairs for 20 minutes causing major damage to my LR/DR ceiling and floors. This happened in Jan 2019 right before scheduled surgery.

The SERVPRO team headed by Leon was prompt, neat, and did everything they could to clean up the all damage and relieve me of any concerns I had about possible mold growth. Leon in particular, went out of his way to make things easier for me during a challenging and stressful time.

I offer my highest recommendations to this SERVPRO team. If you ever have any water damage to your home, do not hesitate to call them.”

-Barbara, Rockaway

“SERVPRO of North Morris County was absolutely wonderful. We had such a mess and they were wonderful. I am so grateful to SERVPRO , now my house doesn't smell like a sewer and they did a wonderful job!”

 -Alice, Denville

“I want to thank Joe, Bill and the crew for handling the water damage resulting from a washing machine hose. You delivered and made it as advertised..."Like it never even happened!" 

-Bill, Dover

We thank our customers for their high praise, and for trusting us to get the job done right.  If you would like to become one of our satisfied customers, visit our website or give us a call at SERVPRO of North Morris County 973-983-5657.  We will answer all of your questions and guide you through the process.

Like us on Facebook or Follow us on Twitter, or Google+, and follow the tips, tricks and advice we share with our community.

Eww, That Smell!

3/25/2019 (Permalink)

Ewww, That Smell! 

Thanks to Lynyrd Skynyrd, that phrase prompts a song, and an air guitar.  In terms of our homes or businesses, it should prompt an evaluation of the source of the smell.  We’re not talking about the passing odors of everyday life:  our co-workers liberal use of cologne; stuffed cabbage leftovers being reheated in the microwave; air fresheners in the bathroom.  We’re talking about serious, strong, lingering odors that have no obvious source.  For homeowners, this can be a real mystery.  Did that little kitchen fire cause a permanent odor?  Is there a dead mouse somewhere in my home?  Did my cat spray the wall?  Is my septic system starting to back up under my foundation? 

Whatever the cause, technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC),  our SERVPRO® Franchise Professionals,  provide specialized services that can rid your home or business of offensive odors left by fire or smoke damage and many other causes. SERVPRO® of North Morris County will  not cover up lingering odors with a fragrance; we seek out and remove the source of the odor. Once the source is found, SERVPRO’s own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts and more. Ask our team to explain the various deodorization methods available and which will work best for you. If you or a customer suffer fire damage or some other accident and require deodorization services, contact your local SERVPRO® Franchise Professionals. Whether its fire, water, or mold damage or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.”

We thank our customers for their high praise, and for trusting us to get the job done right.  If you would like to become one of our satisfied customers, visit our website or give us a call at SERVPRO of North Morris County 973-983-5657.  We will answer all of your questions and guide you through the process.

Like us on Facebook or Follow us on Twitter, or Google+, and follow the tips, tricks and advice we share with our community.